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High-value and oversized items can be returned to a Walmart store, unless noted in the Return Guidelines by Department chart above. If you prefer to return an item by mail, please follow these instructions:

High-value items (a single item that costs $300 or more or two or more of the same product that total $300 or more) and orders must be shipped via a shipping carrier designated by Walmart.com. Please email Customer Service, and a customer service associate will help you with the return process.

Oversize items such as large furniture, mattresses, play sets, oversize table games, and treadmills must be shipped by freight. To return an oversize item, please email Customer Service and an associate will help you with the return process.

To ensure that your high-value or oversize item return is processed correctly, please follow these packing instructions:

1. Box the item securely.
2. Include the packing slip, all original packaging and all accessories.
3. Tape the box closed.
4. Follow the return instructions given to you by the customer service associate.

When the original item is received by Walmart, we will process your return request. If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed. If there was an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.

You have two options for returning a gift that was shipped and sold by Walmart.com:

1. Return the Gift to a Walmart Store
   An associate will issue a refund for the cost of the item and the sales tax, if applicable. The refund will be in the form of a store credit, cash, or credit to a credit or debit card depending on whether you have the receipt or if you are within the guidelines of the No Receipt return policy.
   
2. Return or Replace the Gift by Mail
   When you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original purchaser's payment method when we receive the item. A gift you received may be replaceable by mail, if the item is damaged, defective or incorrect.
   

Start a return

You cannot exchange a gift for a different item by mail. Please visit a store to see if an exchange is possible.

Due to safety hazards, special rules pertain to products that use flammable liquids or gases. In most cases, you will not be able to return the item through the mail.

Keep your original packaging for at least the first 90 days after purchase. Some returns might require an item be placed in its original container; otherwise, special ORM-D packaging from the post office will be needed. (A postal worker can assist you.)

If you need to return a product that might fall into the hazardous materials category, you can check under the department of the item you purchased in our Returns Guidelines by Department section, listed above, under the department of the item you purchased. If you aren't sure which category applies to you, please email Customer Service for assistance.

If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com" then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. You must return the item to the Marketplace Retailer in accordance with their returns policy.

Walmart.com Customer Service cannot track orders or process returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

If you have already contacted the Marketplace Retailer and they have not resolved your problem, you can file a claim with Walmart.com. We will attempt to resolve the issue on your behalf, in accordance with our Walmart Marketplace Customer Service Policy, only if you have already attempted to work with the Marketplace Retailer.