The Puppet Company CarPets Owl Puppet

WHERE IS MY ORDER?

Go to wayfair.com/walmartsupport

At our dedicated Walmart Support Center you can find the most up to date information regarding your order 24 hours a day.

HOW WILL MY ORDER SHIP?

Most items ship UPS or FedEx. If your item is big, your item will ship with a freight carrier that specializes in shipping heavy and bulky items. To learn more read below.

SHIPPING METHODS

Standard Shipping

Small items ship with UPS or FedEx. We do not require a signature for deliveries, but the decision to leave your package without a signature is at the carrier’s discretion.

Please note we cannot ship to P.O. Boxes or Military APOs.

Freight

Large and bulky items can ship via truck freight.

Delivery is different from standard shipping in 2 ways.

Delivery is by appointment. The carrier will contact you within one week of delivery to arrange 2-4 hr window.

You are responsible for removing the item from the truck.

Front Door Service/Basic Service

Delivery to: Inside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.

Assembly Service: None

Packaging: The product will be left in the original packaging.

Room of Choice Service

Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly: None

Packaging: The product will be left in the original packaging.

Room of Choice with Packaging Removal

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

Assembly Service

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges.