Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to AUDEZE within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed

Conditions

Please read all conditions below. If conditions are not met, AUDEZE reserves the right to refuse the return or to charge a restocking fee not less than 15%. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all AUDEZE is not responsible for personal data or items left in returned merchandise. AUDEZE is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

www.audeze.com privacy practises are disclosed in this privacy policy. This policy deals solely with information collected on the Audeze website and pertains to the following:

• What information is collected on the website during visits, order processing and fulfillment.
• Options available to the user.
• Security procedures in place to protect the information.
• Contact information.

Newsletters

The user is required to give certain information (such as name and email address) for newsletter and warranty registration. This information is used to contact you about the products and services on our website in which you have expressed interest.

Online Orders

We request information from you on our order form to fulfill orders. Name, email id and shipping address, financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. We use this information to contact you if we have trouble processing an order. The credit card information is sent to the merchant processor and is not stored on Audeze servers. The other billing information is stored for order fulfilment. Regarding Audeze’s Private Lounge, member information is stored if the order amount exceeds a certain limit allowing us to offer certain exclusive services to our members. We share certain order information with shipping companies to fulfill orders (FedEx tracking numbers). We also share certain order information with fraud detection companies to reduce fraudulent credit card transactions. Whenever we collect sensitive information (credit card data), that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Cookies

We use cookies on this site to help improve your access to our site and identify repeat visitors. Cookies also enables us to track and target the interests of users to enhance the experience on our site. Cookies are in no way linked to any personally identifiable information on our site. Occasionally these cookies may also be used by Audeze to target information on 3rd party sites (retargeting).

Links

Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Data requested may include contact information (name and shipping address), and demographic information (zip code, age). Contact information is used to notify the winners and award prizes. For jointly conducted contests we may share information with the 3rd party with whom we are conducting the contest.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

To contact us regarding the privacy policy please send an email to support@audeze.com