PROCESSING AND DELIVERY TIME/METHOD:
Our current in-house processing time is approximately 2-3 business days on in-stock items, regardless of shipping method selected. Backordered items are shipped by Ground, regardless of original shipping method selected. When your item is shipped, an email will be sent to you with your tracking information. Out of stock items may take up to 12 weeks to ship.
International shipping fees vary based on order size and location. A Galco customer service representative will contact international customers within two business days of order submission with a total shipping cost. Please note that there may also be customs fees or duties not related to Galco's charges that the customer is responsible for paying before receipt of the product.
STOCK STATUS:
Galco's online inventory status is updated multiple times each day, and reflects new orders, not existing orders. Because it updates periodically rather than instantly, an item showing in stock may occasionally be backordered. Should this occur, you will receive an email within 2-3 business days with an estimated ship date.
GALCO'S SATISFACTION GUARANTEE
Customer satisfaction is as important to Galco today as it was over 45 years ago when we first began making holsters. We pride ourselves on the technical assistance offered by our knowledgeable Customer Service staff, who are happy to guide you through the holster selection process. We also offer a detailed guide to holster selection in our website FAQ. However, since we are shooters ourselves, we also recognize that not all gunleather works perfectly for all gun carriers, and that “it doesn’t work for me” is a valid reason to return or exchange an item. Because of this, we offer an easy and hassle-free return process.
To return a product purchased directly from Galco Gunleather, follow these three simple steps:
1. Contact Customer Service at 800-874-2526 or customerservice@galcogunleather.com within ten business days of receipt of the item.
2. Obtain a Return Authorization (RA) number and shipping instructions.
3. Return the item to Galco in new, unused condition in original packaging for a refund (less shipping and handling fees) or an exchange for an item that better meets your needs (we'll even pay the freight back to you).
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