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Galco's Satisfaction Guarantee (for retail customers who purchased directly from Galco)
Customer satisfaction is as important to Galco today as it was over 45 years ago when we first began making holsters. We pride ourselves on the technical assistance offered by our knowledgeable Customer Service staff, who are happy to guide you through the holster selection process. We also offer a detailed guide to holster selection in our website FAQ. However, since we are shooters ourselves, we also recognize that not all gunleather works perfectly for all gun carriers, and that “it doesn’t work for me” is a valid reason to return or exchange an item. Because of this, we offer an easy and hassle-free return process.
Retail customers who wish to return a product purchased directly from Galco Gunleather should follow these simple steps:
- Contact Galco Customer Service at 800-874-2526 or customerservice@galcogunleather.com within ten business days of receipt of the item.
- Obtain a Return Authorization (RA) number and shipping instructions from a Galco Customer Service Representative.
- Return the item to Galco in new, unused condition for a full refund (less shipping and handling fees) or an exchange.
Galco’s goal is to satisfy the gun-carrying needs of all our valued customers. If the product you purchased from us doesn’t meet your needs, please let us help find the right product for you!
Some returns may be subject to a 20% restocking fee.
Terms of Sale
Because we have no control over the use of our products, all Galco products are sold as is and "with all faults". The entire risk as to the quality and performance of the product is with the buyer. Should the product prove defective following its purchase, the buyer and not the manufacturer, distributor, or retailer assumes the entire risk of all necessary servicing or repairs. Under no circumstances shall Galco be liable for incidental or consequential damages, such as loss of use of property, commercial loss and loss of earnings or profits. The implied warranties of merchantability and fitness for a particular purpose and all other warranties, expressed or implied, are excluded from this transaction and shall not apply to the product sold. The determination of the fitness or the suitability of any product for a specific use is the responsibility of the buyer. The illustrations shown herein are typical as to finish and application. Due to uncontrollable variances in color saturation, the actual product may differ slightly from that shown in our catalog/web site. Galco reserves the right to make changes in products built and/or sold by them at any time without incurring any obligation to make same or similar changes on products previously manufactured and/or sold by them. All Galco products are made in the U.S.A. and produced according to rigid specifications. Prices and models are subject to change without notice. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Galco designs, features, and model names are the exclusive property of Galco International. Any and all persons including, but not limited to, individuals, firms and/or corporations are forbidden from imitating, copying or reproducing them in any way.
Galco designs, features, and model names are the exclusive property of Galco International. Any and all persons including, but not limited to, individuals, firms and/or corporations are forbidden from imitating, copying or reproducing them in any way.
These warnings should be read prior to the use of Galco products. All firearms are potentially dangerous weapons. Firearms should be kept out of the reach of children. Use of a handgun under any conditions may be dangerous. Serious personal injury or even death could occur without proper training in the safe handling of firearms by an accredited firearms safety course. No person should handle any firearm unless such person has successfully passed an accredited firearms safety program. Great care should be used when handling, storing or transporting firearms or when placing or removing a handgun from your Galco holster.
TESTING A NEW HOLSTER FOR PROPER HOLSTER AND HANDGUN FIT Never place a loaded handgun in a holster without first testing, in an unloaded condition (double-check to make sure the chamber is empty), for proper fit with the handgun. Galco holsters are designed to fit factory equipped handguns. The use of trigger shoes or grip adapters or any modifications to the handgun may cause improper holster fit and accidental discharge. All Galco holsters are designed to function safely and are made for specific handguns. DO NOT ALTER YOUR GALCO HOLSTER IN ANY WAY, INCLUDING ANY SAFETY DEVICE INCORPORATED IN ANY GALCO PRODUCT TO ACCOMMODATE HANDGUNS OR OTHER EQUIPMENT FOR WHICH THE GALCO PRODUCT WAS NOT DESIGNED OR INTENDED.
We have tried to clearly label which holsters offer proper fit for specific handguns. However, continual changes will occur due to the number of handgun makes and models available on the market. Galco will not be responsible for typographical and other human errors that can and do occur. It is the user’s responsibility to personally check for holster handgun compatibility using actual products. It is also the user’s responsibility to regularly check the holster and its hardware (including, but not limited to, snaps and tension screws) for proper fit and function. Although Galco attempts to fit the most current model handguns, manufacturers of handguns constantly update their product specifications. Slight manufacturing changes in a handgun model can affect the proper and safe fit of your handgun and holster. Galco will not be responsible for such changes or for typographical or other human errors, which can and do occur despite diligent efforts. Should any Galco product become worn, loose, broken, defective or ill-fitting, or if in your opinion is unsafe, cease use immediately.
CARRY “CONDITION” OF FIREARM Carrying any handgun with a live cartridge in the chamber immediately in front of the firing pin may cause an accidental discharge. Single action revolvers and some semi-automatic pistols should be carried with the hammer or firing pin resting on an empty chamber.
TESTING A NEW HOLSTER FOR PROPER HOLSTER AND HANDGUN FIT Never place a loaded handgun in a holster without first testing, in an unloaded condition (double-check to make sure the chamber is empty), for proper fit with the handgun. Galco holsters are designed to fit factory equipped handguns. The use of trigger shoes or grip adapters or any modifications to the handgun may cause improper holster fit and accidental discharge. All Galco holsters are designed to function safely and are made for specific handguns. DO NOT ALTER YOUR GALCO HOLSTER IN ANY WAY, INCLUDING ANY SAFETY DEVICE INCORPORATED IN ANY GALCO PRODUCT TO ACCOMMODATE HANDGUNS OR OTHER EQUIPMENT FOR WHICH THE GALCO PRODUCT WAS NOT DESIGNED OR INTENDED.
We have tried to clearly label which holsters offer proper fit for specific handguns. However, continual changes will occur due to the number of handgun makes and models available on the market. Galco will not be responsible for typographical and other human errors that can and do occur. It is the user’s responsibility to personally check for holster handgun compatibility using actual products. It is also the user’s responsibility to regularly check the holster and its hardware (including, but not limited to, snaps and tension screws) for proper fit and function. Although Galco attempts to fit the most current model handguns, manufacturers of handguns constantly update their product specifications. Slight manufacturing changes in a handgun model can affect the proper and safe fit of your handgun and holster. Galco will not be responsible for such changes or for typographical or other human errors, which can and do occur despite diligent efforts. Should any Galco product become worn, loose, broken, defective or ill-fitting, or if in your opinion is unsafe, cease use immediately.
CARRY “CONDITION” OF FIREARM Carrying any handgun with a live cartridge in the chamber immediately in front of the firing pin may cause an accidental discharge. Single action revolvers and some semi-automatic pistols should be carried with the hammer or firing pin resting on an empty chamber.
Galco holsters with retention straps intended for single-action pistols (such as the 1911) are designed for "hammer down, empty chamber" carry, unless otherwise specified. Galco holsters without retention straps ("open top") are designed to carry single-action pistols in all safe conditions of carry as specified by the firearm manufacturer.
It is the user’s responsibility to exercise extreme caution when handling or carrying any handgun and to assume at all times that the gun is loaded. Do not attempt to cock a handgun while it is in the holster. Cocking the handgun while holstered can cause damage to the holster, gun, or both and may cause an accidental discharge. For information on how to safely carry your particular handgun, please refer to your handgun manufacturer’s safety and instruction manual.
HOLSTERING YOUR FIREARM You must be certain that your gun is securely seated in the holster each time you holster your firearm before removing your hand from the grip. Firearms must fit snugly in holsters to guard against accidental loss of the handgun. However, a snug fit may cause the slide to go out of battery when holstering. Therefore, you should always place your thumb on the back of the slide to insure that the slide does not go out of battery while holstering. Keep fingers off the trigger and out of the trigger guard when drawing or replacing the handgun in the holster.
FIREARM RETENTION Always make sure your gun is fully seated in the holster, activating all auto and/or manual retention devices (when provided). Retention devices must be used when provided. Retention straps must be used when provided. During vigorous physical activity, including running, you should not rely on your holster’s retention capabilities; the gun should be held in place with your hand to prevent the gun from falling out of the holster. We strongly recommend a regular practice routine be utilized to assure the continued capabilities of both product and user.
Tension units are not pre-set at the factory. You will need to adjust them to the appropriate tension to help retain your firearm. Checking your tension screws each time you use your holster is required as part of a regular safety inspection of your equipment. Applying a small amount of clear nail polish to the threads of the tension units after they have been properly adjusted will minimize screw back-out.
FIREARM SECURITY Carrying a firearm is a serious responsibility that requires constant awareness. It is your responsibility to exercise extreme caution during any situation where another individual may attempt to take away your handgun. Law enforcement officers in particular should be familiar with the departmental tactical and procedural guidelines regarding the use and carrying of firearms in close proximity to potentially dangerous individuals.
HOLSTERING YOUR FIREARM You must be certain that your gun is securely seated in the holster each time you holster your firearm before removing your hand from the grip. Firearms must fit snugly in holsters to guard against accidental loss of the handgun. However, a snug fit may cause the slide to go out of battery when holstering. Therefore, you should always place your thumb on the back of the slide to insure that the slide does not go out of battery while holstering. Keep fingers off the trigger and out of the trigger guard when drawing or replacing the handgun in the holster.
FIREARM RETENTION Always make sure your gun is fully seated in the holster, activating all auto and/or manual retention devices (when provided). Retention devices must be used when provided. Retention straps must be used when provided. During vigorous physical activity, including running, you should not rely on your holster’s retention capabilities; the gun should be held in place with your hand to prevent the gun from falling out of the holster. We strongly recommend a regular practice routine be utilized to assure the continued capabilities of both product and user.
Tension units are not pre-set at the factory. You will need to adjust them to the appropriate tension to help retain your firearm. Checking your tension screws each time you use your holster is required as part of a regular safety inspection of your equipment. Applying a small amount of clear nail polish to the threads of the tension units after they have been properly adjusted will minimize screw back-out.
FIREARM SECURITY Carrying a firearm is a serious responsibility that requires constant awareness. It is your responsibility to exercise extreme caution during any situation where another individual may attempt to take away your handgun. Law enforcement officers in particular should be familiar with the departmental tactical and procedural guidelines regarding the use and carrying of firearms in close proximity to potentially dangerous individuals.
