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Marketing CRM

Build better relationships with your customers

Get to know your audience and find new ways to market to them when you use Mailchimp for customer relationship management (CRM).

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CRM that scales as you do

Customer relationship management isn’t just for big businesses. Create stronger connections from day 1 with our Marketing CRM tools, and find everything you need to have relevant conversations with your people—whether you’re building a brand new audience or you have thousands of contacts already.

01

Connect all your contact data

Bring all your audience data into Mailchimp to start using ready-made segments.

02

Organize what you know

Create your own segments and tags to filter audience data however you need to.

03

Understand patterns in your data

Get to know your audience at a glance with your audience dashboard.

04

Turn audience insights into action

Set up automated messages to trigger based on specific segments or tags.

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Understand customer data and act on it—all in one dashboard

Our audience dashboard shows you pre-built segments like top locations, recent sources of growth, common tags, and even customer lifetime value (CLV).

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Get a holistic view of your audience

Whether you’re starting from scratch with CRM or bringing an existing audience into Mailchimp, connecting your favorite tools and keeping all your contact data in Mailchimp helps you stay organized and improve your marketing. Best of all, our audience dashboard will help you get to know your audience at a glance, visually showing you segments within your audience data that you can send targeted campaigns to with just a few clicks.

Organize your contacts however you need to

With all your contact data in one place, it’s easy to use Mailchimp’s segmentation tools to find exactly who you need to talk to. Segments, tags, and groups work in slightly different ways to help you create your own organizational structure and keep track of everything you learn about contacts as you grow.

Get insights about how to talk to your audience

Mailchimp makes it easy to gain insights about your audience—from a bird's eye view or at an individual level. Our growth, engagement, and revenue reports will help you discover patterns in audience behavior and see what’s working with your marketing. Contact profiles let you meet the people behind the numbers, so you can dive in and see what actions have led to a purchase, leave notes about individual preferences, and more.

Build a personalized experience for every customer

With all your contact data organized in Mailchimp, you can start using those insights to make sure your marketing speaks to individual customers across marketing channels. Use Mailchimp’s behavioral targeting and personalization tools to make campaigns feel like a 1-on-1 conversation in real time—sending the right message at the right moment, and always making the right product recommendations.

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Stay connected with Mailchimp’s mobile app

Never miss an opportunity to collect and organize new contacts wherever you meet them—at an event or in your store.

Track your audience activity or explore the contact profile for an individual view. Add tags, track engagement, or reach out to contacts directly via email, text, or call.

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How to manage your audience in Mailchimp

See how our Marketing CRM tools help you get a clearer picture of who your audience is and how to keep them engaged.

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“As we continue to segment and test our campaigns, we are seeing our revenue and engagement increase with our customers.”

Daisy Downs, Co-Founder and Vice President of Marketing UrbanSitter

See how they market smarter with CRM tools

Need to connect your enterprise CRM? We’ve got you covered.

Start using audience data to improve your marketing

Mailchimp gives you the tools you need to build better customer relationships at scale.

See more ways to get targeted with your marketing