SHIPPING

We have Free Shipping to most of Australia, however some delivery exclusions apply in certain areas for bulky Items.  Please see below for exclusion zones. 

**SHIPPING FEES now apply for W.A on orders above $250   For orders under $250 the Free Shipping will still apply.

Please Note - Extra shipping fees apply for remote areas listed below. Please email us if you are in the shipping exclusion zone for a shipping quote - sales@evopia.com.au

AUSTRALIA POST

 Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of 
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities,  or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and  country locations	3-4 days
	Between country locations	4-5 days

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitanareas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit https://auspost.com.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit https://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at https://alliedexpress.com.au/ or call 131373 for more queries.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick 
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

FREE SHIPPING EXCLUDES W.A & QLD AS WELL AS THE FOLLOWING EXCLUSION ZONES - Please get in contact for a quote to your area if your postcode is listed below. sales@evopia.com.au

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

 

Please see Below for areas in which we can NOT deliver to -

All items

State	Postcode	Suburb
SA	5701	WOOLUNDUNGA
WA	6740	DRYSDALE RIVER
WA	6740	MITCHELL PLATEAU
WA	6740	OOMBULGURRI
WA	6740	KALUMBURU
WA	6740	PRINCE REGENT RIVER
WA	6740	WYNDHAM
WA	6743	WARMUN
WA	6743	CAMBRIDGE GULF
WA	6743	LAKE ARGYLE
WA	6743	DURACK
WA	6743	GIBB
WA	6743	KUNUNURRA
TAS	7151	HEARD ISLAND
TAS	7151	DAVIS
TAS	7151	MAWSON
TAS	7151	MACQUARIE ISLAND
TAS	7151	MCDONALD ISLANDS
TAS	7151	CASEY

ORDER CANCELLATIONS -

Please be advised, once your order has been placed, we work hard to process your order quickly to ensure a speedy dispatch. 

If you wish to cancel your order or layby and it has NOT YET been processed we are happy to do so and a refund will be issued less our 6.8% admin fee of the total order amount. Please contact us if you wish to cancel your order or layby at sales@evopia.com.au with your 4 digit order number so we can process this for you promptly. If however your order has already been processed, we will not be able to provide a refund for you. 

RETURNS & WARRANTY

We will exchange any faulty / Damaged Item/s or parts, within a reasonable time frame (14 days) from delivery.   Please see manufacturers warranty for other exchanges. All of our Mattresses have a 12 month warranty against manufacturer fault for your peace of mind. 

** Please Note - Loss of firmness due to foam wear is not considered a manufacturer fault outside of the first 3 months. After this time, it is considered normal wear, due to many factors. These factors could include un-even weight distribution, irregular rotation and excessive use. The manufacturer will reject any "foam related" claim after 3 months. 

We do not however accept return of the following Items,

Bedding including mattresses.  Please choose carefully. We will not be able to exchange this Item unless it comes under "Faulty Product" and will be covered in our manufacturer's warranty.  

Normal Wear Not Covered

Mattresses are discarded for a variety of reasons, but the main reason not surprisingly is usually related to a loss of comfort and support that occurs through normal wear.

As is true for virtually all product warranties, normal wear is not covered under mattress warranties; only faulty workmanship / materials as defined by the manufacturer are covered. These defects are problems that can be objectively measured or observed, such as sagging depth. Problems not objectively measurable or clearly observable, such as excessive softening or loss of support, are not commonly covered under warranty. 

** Please Note - We do not handle warranty claims at all after the first 3 months. Outside of 3 months they are handled directly with the manufacturer. We can submit the application but we do not make the final decision on any claims. All claims are investigated and the outcome decided at the discretion of the manufacturer. 

Evopia does not assess the claim, nor have we any control over the manufacturer warranty decision to approve or decline such claim. 

If you feel your mattress is "Faulty" under our warranty conditions, please forward a photo with the ruler / or other to show the fault as well as a 20 second short video to support your claim to sales@evopia.com.au. We will then forward your email to the manufacturer for assessment. If the manufacturer agrees to a evident fault, we will replace the mattress, refund or part refund depending on the fault / assessment/ claim.  If the manufacturer has no reason to support your claim, and you still wish for it to be assessed, you will be asked to return the mattress (at your own cost) to have it Investigated. The cost is anywhere between $68 - $115. (This is the courier pick up fee). Upon Investigation, if the mattress is not deemed faulty, the customer will be charged an additional courier fee to have the mattress returned. If it comes back as being "Faulty" from Investigation then we will send out a replacement to you. 

For all "Change of Mind" returns/ refunds (excluding all mattresses and bedding),  Customer is liable for all shipping return costs by our assigned courier and any warehouse re-stock fee applicable to the product as well as a 6.8% admin fee. For more Information or to apply for a return/ refund please get in touch at sales@evopia.com.au

If you receive your goods with broken parts or missing pieces and in otherwise good / undamaged condition, we will ask for an outlined description of the part in question and will replace these at no cost to you. If you would prefer a refund instead please refer to our "change of mind" policy above. 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  These consumer guarantees are different to and seperate from this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending upon the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.