Aetna Health Insurance Ratings
Product
Health
Overall
82.10
out of 100
| Product |
HOW WE WEIGH OUR SCORE
Price
35%
Customer service
25%
Claims
20%
Website and app
10%
Renew/Recommend
10% | Claims Processing | Customer Service | Value for Price | Website and Apps | % Who Would Recommend to a Friend | % Who Plan to Renew | WHAT IS THIS RATING? A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations. A.M. Best's rating is NOT used to calculate the overall score but it is important information to consider when choosing an insurance company. October 31, 2019 |
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AM Best Financial Strength RatingsOctober 31, 2019
A
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Reasons for Buying from Aetna
Customers of Aetna originally decided to purchase from the company for these reasons:
| It's a health plan my employer offers | 49% |
| Offered best price | 17% |
| Reputation | 10% |
| Recommended by friend or family member | 8% |
| Saw TV commercial | 8% |
| The company website and mobile apps are easy to use and helpful | 3% |
| Saw online ad | 2% |
| Was the company my parents had | 2% |
| I have/had other insurance with this company | 1% |
How likely are you to recommend this company to a friend, coworker or family member?
Would you renew?
Website and Apps
How easy to use and how helpful they are
39%
Satisfied - Fulfills my needs okay
30%
Completely satisfied - Gives me what I want and more
16%
Neutral - No good or bad feelings on this
9%
Never visited or used website or mobile app
5%
Not Satisfied - Is not a good website or app
1%
Very unsatisfied - Their digital offerings are not good at all or nonexistent
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About Aetna
Best Health Insurance Companies 2020: How Aetna Compares
Aetna claimed 10th place with a decent overall score of 82.10 this year in the annual consumer Best Health Insurance Company survey. Aetna’s best showing is obtaining a 7th place ranking for both price and claims. Eighty-five percent of those surveyed said they planned to renew with Aetna though only 68% said they would recommend the company to others.
Gauging an insurance company
Before buying with a company it is wise to check on a company's financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Aetna's financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Aetna (NAIC# 72052) had a complaint ratio of 6.27 for individual health insurance and 23.18 for group health insurance for 2018. 2019 complaint numbers will be available in 2020.
Company Background
A supporting role in American history
Aetna is one of the nation's leaders in health care, providing medical, dental, pharmacy, group life, and disability insurance.
The company got its start well before the turn of the 20th century, when in 1850 Aetna Insurance company created an annuity fund to sell life insurance. Geography buffs might enjoy learning that the company’s name was inspired from a volcano in Sicily called Mt. Etna, at the time the most active volcano in Europe. The company also bonded construction of the Hoover Dam, the National Archives Building, and provided insurance coverage for the Manhattan Project.
Aetna offers approximately 37.2 million members a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans. Aetna also provides medical management capabilities and health care management services for Medicaid plans.
Contact information
Corporate headquarters
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123
Member services: (800)-872-3862
Feedback of Surveyed Policyholders
Our survey asked policyholders to share experiences or give feedback that they would like to share with others looking to potentially buy from their current insurance company. Here's what they had to say:
"I love them."
-Age 18-36, Alabama
"Offers promotions for all people"
-Age 18-36, Alaska
"They are an awesome company!"
-Age 18-36, Alaska
"Excellent service on claim and I am very happy with this company."
-Age 18-36, Arizona
"This company is very good with well customer support and offered the best price."
-Age 18-36, Arizona
"Always take customer feedback and improve accordingly"
-Age 18-36, Arkansas
"They are providing better policy and suggestions keeping in mind about their customer's need"
-Age 18-36, Arkansas
"They use best management to organize the claim process"
-Age 18-36, Arkansas
"They cares for the needs of their customers and has an excellent staff trained to answer the concerns of customers"
-Age 18-36, California
"Fast and efficient when responding without many requirements"
-Age 18-36, California
"Good but expensive"
-Age 18-36, California
"Good selection of policies to choose from"
-Age 18-36, California
"Great service"
-Age 18-36, California
"I think they're far better than average, better than others I've had in the past.. I'm thankful my employer goes through them."
-Age 18-36, California
"This is an honest company that deals with you ethically. But it could have more benefits."
-Age 18-36, California
"My experience was so good"
-Age 18-36, California
"My insurance company is reliable and very good. I would endorse and approve them."
-Age 18-36, California
"My insurer is market leader and works with clarity"
-Age 18-36, California
"They are good"
-Age 18-36, California
"They are very prompt"
-Age 18-36, California
"This is a company that provides you with a high quality of service."
-Age 18-36, California
"This is a different way of insurance, I like it"
-Age 18-36, California
"The company was very good"
-Age 18-36, California
"The company provides a wide range of illness coverages"
-Age 18-36, California
"Pays my claims without any issues"
-Age 18-36, District of Columbia
"All service are at one place that saves time and efforts"
-Age 18-36, Florida
"Excellent customer service"
-Age 18-36, Florida
"They provide great rates and car about its customers"
-Age 18-36, Florida
"Their website is easy to navigate and I can easily find information that I need"
-Age 18-36, Florida
"They do a great job."
-Age 18-36, Florida
"This is the best choice ever!"
-Age 18-36, Florida
"I love the deductables that I get with this company. My very expensive prescriptions are either free, or extremely at low prices. I have at least 3 that I pick up monthly so it helps alot to be paying next to nothing. That also goes for doctor visits as well."
-Age 18-36, Georgia
"They have a good experience in the past which is helping them to upgrade their process more better"
-Age 18-36, Idaho
"Customer service is really good"
-Age 18-36, Illinois
"I want people to know how good their services are"
-Age 18-36, Illinois
"This is an insurer that cares for the good of its customers and pampers them ad nauseam, always aware of their clients for good or bad."
-Age 18-36, Illinois
"My overall experience is positive"
-Age 18-36, Indiana
"My needs are very well satisfied"
-Age 18-36, Iowa
"The company offers a variety of services that meet my needs."
-Age 18-36, Massachusetts
"It is safe and innovative"
-Age 18-36, Michigan
"I have a good experience because Aetna has been providing group insurance plans for over 80 years."
-Age 18-36, Missouri
"Provides the solution to problems promptly"
-Age 18-36, Missouri
"Very good and content with this company"
-Age 18-36, New Hampshire
"Good coverage"
-Age 18-36, New Jersey
"My insurer offers the best prices in the market nowadays."
-Age 18-36, New Jersey
"Responsible brand"
-Age 18-36, New York
"Excellent service of insurance"
-Age 18-36, New York
"Good company"
-Age 18-36, New York
"Good experience with the service"
-Age 18-36, New York
"Great and unique company for insurance"
-Age 18-36, New York
"Great and unique company for insurance"
-Age 18-36, New York
"Good company for health insurance"
-Age 18-36, New York
"Like this company and plan so far"
-Age 18-36, New York
"I have a good experience, nothing interesting to tell."
-Age 18-36, New York
"It's excellent insurance provider & I love its customer service"
-Age 18-36, New York
"Good service when I need it"
-Age 18-36, New York
"A company that I can trust"
-Age 18-36, New York
"It's a great company"
-Age 18-36, New York
"My insurer is excellent. It has many benefits I like."
-Age 18-36, New York
"Overall I am very satisfied with this company"
-Age 18-36, New York
"The company is really great"
-Age 18-36, New York
"The low prices and low premiums make it a really good company."
-Age 18-36, New York
"The services and discounts are good"
-Age 18-36, New York
"They offer good services, with a good price, they answer to any question and give detailed answers"
-Age 18-36, New York
"This company has the best & cheap price for everyone that wants to purchase it"
-Age 18-36, New York
"This insurer is a very capable one that meets your needs on daily basis"
-Age 18-36, New York
"Very appealing and secure"
-Age 18-36, New York
"Very complete, best cost benefit on the market!"
-Age 18-36, New York
"Very good health insurer"
-Age 18-36, New York
"Whenever I call they treat me in a good way"
-Age 18-36, New York
"Best customer service"
-Age 18-36, North Carolina
"They have good customer service that is very knowledgable"
-Age 18-36, North Carolina
"Attentive"
-Age 18-36, Ohio
"Gives me what I need"
-Age 18-36, Ohio
"I recommend them"
-Age 18-36, Ohio
"This company is completely reliable and their services are excellent."
-Age 18-36, Ohio
"It is a company that adapts to my needs protecting my interests"
-Age 18-36, Oregon
"Provides excellent attention"
-Age 18-36, Pennsylvania
"Friendly and nice"
-Age 18-36, Pennsylvania
"That they are inexpensive and take care of my needs."
-Age 18-36, Pennsylvania
"I feel excellent because they have a good price and good customer service"
-Age 18-36, South Carolina
"Good company, coverage is good"
-Age 18-36, Texas
"Good insurer and good prices"
-Age 18-36, Texas
"Overall my insures have good customer service, good payment plan and hassle free experience"
-Age 18-36, Texas
"They have got better deductibles than others"
-Age 18-36, Texas
"Good business and service benefits"
-Age 18-36, Virginia
"Que ofrecen servicios de muy buena calidad y que son muy responsables"
-Age 18-36, Virginia
"I like my company and their service"
-Age 18-36, Washington
"This company has a very good staff"
-Age 18-36, Washington
"Meets heath considerations very well"
-Age 37-52, Connecticut
"They have best plans for older aged people"
-Age 37-52, Delaware
"Great and unique company for insurance"
-Age 37-52, Florida
"I have been a user of this company for several years and I have not had any problem with them. Whenever I have presented an issue I have received positive experiences each time."
-Age 37-52, Florida
"In general, I have had good experiences so far, the staff is attentive and concerned, and the webpage has a friendly navigation and satisfies my needs when I have had to manage something"
-Age 37-52, Florida
"It works wonders, I've no issues with this company"
-Age 37-52, Florida
"Excellent interactive website that allows you to get complete information about your coverage and additional benefits of the company. Calling the customer service is always a great experience because you will be able to connect to a live person. It's a good company."
-Age 37-52, Georgia
"Great company!"
-Age 37-52, Georgia
"Premiums are good."
-Age 37-52, Georgia
"They pay claims promptly"
-Age 37-52, Georgia
"Easy to use"
-Age 37-52, Illinois
"Good service and fantastic professionals"
-Age 37-52, Illinois
"Reliable"
-Age 37-52, Illinois
"They are good"
-Age 37-52, Illinois
"I have never had an issue with the company"
-Age 37-52, Indiana
"Good company"
-Age 37-52, Kentucky
"Great company that truly cares about you"
-Age 37-52, Kentucky
"Good use of technology, smart application developed by the company"
-Age 37-52, Kentucky
"They are very easy to work with and truly care about you"
-Age 37-52, Kentucky
"A top insurer with an excellent choice of policies and plans with a wide array of options."
-Age 37-52, Louisiana
"Agents are really very good in there work and approach to their customer's problem"
-Age 37-52, Louisiana
"I have good experience because Aetna health insurance collaborates with other medical professional in different region of the world to deliver quality and affordable policies to client."
-Age 37-52, Maryland
"I like the employees I'v dealth with "
-Age 37-52, Maryland
"They care about my family"
-Age 37-52, Maryland
"They have amazing customer service and product."
-Age 37-52, Maryland
"The company knows me and my needs. It is a company that I can trust"
-Age 37-52, Massachusetts
"They are a great insurer"
-Age 37-52, Minnesota
"I have the best options to use."
-Age 37-52, Nevada
"Aetna is a good and stable health insurance company.Their customer service is very helpful and answers your questions timely"
-Age 37-52, New Jersey
"The coverage is very good."
-Age 37-52, New Jersey
"Caring people, I can call them anytime when I feel a need of their help."
-Age 37-52, New York
"Easy to reach a live person."
-Age 37-52, New York
"Good experience and complete service"
-Age 37-52, New York
"I trust the company. It is my best choice"
-Age 37-52, New York
"Nice customer service; they return calls/emails in a timely manner"
-Age 37-52, New York
"Overall service has been very satisfying"
-Age 37-52, New York
"They are awesome"
-Age 37-52, New York
"They are very helpful"
-Age 37-52, New York
"They've covered my medical expenses"
-Age 37-52, Ohio
"Easy to deal with"
-Age 37-52, Oregon
"Good service"
-Age 37-52, Oregon
"Their website is informative and easy to use."
-Age 37-52, Pennsylvania
"They have great customer service and good communicative skills."
-Age 37-52, Pennsylvania
"Company has different insurance plans through which it give health benefits to its customer and those benefits are very attractive as well as effective."
-Age 37-52, South Dakota
"For a large health insurer, they are fair, have a wide network and make getting paid or claims covered generally pain free."
-Age 37-52, Texas
"I am satisfied with the overall service per phone and internet interaction"
-Age 37-52, Texas
"Quick and effective customer service."
-Age 37-52, Texas
"Very helpful"
-Age 37-52, Texas
"They provide reasonable rates."
-Age 37-52, Utah
"Customer service is easy to reach on the phone. They provide prompt and helpful service."
-Age 37-52, Virginia
"I want others to know that they are a quality company, better than others I've had."
-Age 37-52, Virginia
"I would like you to know that you can trust this company and it is 100% reliable"
-Age 37-52, Virginia
"Low premium as compared to other plans."
-Age 37-52, Virginia
"The benefits it gives, plus an execelnet service and speed in it. It is a very formal company, seri and also responsible for prestigious; provides confidence and security to its customers"
-Age 37-52, Virginia
"Provides a personalized attention"
-Age 37-52, Virginia
"Experience have been smooth so far"
-Age 37-52, Washington
"Offered best price, good customer service, trusted insurance company and value for money"
-Age 37-52, Washington
"Overall this is a company I would recomend anybody to join and I have a great relationship with them"
-Age 37-52, Washington
"They are professional"
-Age 37-52, Washington
"This company is very costumer oriented. Overall I have a great realtionship with them"
-Age 37-52, Washington
"Whenever I need them, there is a representative available which gives me a feeling of confidence that I need in those moments."
-Age 37-52, Washington
"They are very fast and courteous"
-Age 37-52, Wisconsin
"Hassle free claiming process which makes them very good insurance company"
-Age 37-52, Alaska
"I have used them for my health problems and they have provided great services."
-Age 37-52, Arizona
"They are easy to work with and always pay my claims"
-Age 37-52, Arizona
"ES UNA EMPRESA GLOBAL , QUE OFRECE PRODUCTOS Y SERVICIOS DE ASEGURANZA DE ALTA CALIDAD Y COBERTURA Y QUE SIEMPRE ESTA TRATANDO DE INNOVAR Y DE SATISFACER SUS CLIENTES"
-Age 37-52, California
"Nothing bad to say, only good service so far"
-Age 37-52, California
"The company's service is good"
-Age 37-52, California
"They support you through it all."
-Age 37-52, California
"Low premium ammount. Within reach to a common man."
-Age 37-52, Colorado
"This company fully understand my needs"
-Age 37-52, Colorado
"They admit it when they've made an error."
-Age 53+, Arizona
"Company staff is very cooperative with their clients"
-Age 53+, Arkansas
"Decent coverage at a reasonable price"
-Age 53+, California
"I recommend my friends to join this policy in future also."
-Age 53+, California
"Great customer service"
-Age 53+, Delaware
"Pays quickly"
-Age 53+, Delaware
"Excellent company! Super recommend! It had never disappointed me."
-Age 53+, Georgia
"I can recommend this company easily to anyone"
-Age 53+, Illinois
"Company is good and claim process is fine."
-Age 53+, Iowa
"Got answers in timely manner"
-Age 53+, Iowa
"Good benefits as compared to other plans. Interesting."
-Age 53+, Kansas
"When I was in the hospital they covered virtually everything"
-Age 53+, Massachusetts
"They do a great job."
-Age 53+, Michigan
"Everytime I've called them, it was easy to reach the representative who were extremely helpful"
-Age 53+, New Jersey
"Friendly people."
-Age 53+, New Jersey
"I went to the hospital and rehab this year and the bill was entirely paid by my insurance company, it was amazing - I had to pay nothing! I am very pleased with my health insurance company."
-Age 53+, New Jersey
"It is what my qorkfplace offers, it is highly rated and I've never had issues dealing with them."
-Age 53+, New Jersey
"The superviser I speak to about my health plan is very friendly and gets my needs"
-Age 53+, New Jersey
"They help me to locate the providers"
-Age 53+, New Jersey
"I love the fact that they are easy to reach by phone when I need to talk to them."
-Age 53+, New York
"It pays all my medical bills"
-Age 53+, New York
"Affordable. Within my pocket."
-Age 53+, North Carolina
"Risk free. Good service"
-Age 53+, North Carolina
"They took the time to ask me what I needed and what I could afford"
-Age 53+, North Carolina
"Very reliable company. Safe for future."
-Age 53+, North Carolina
"Professional people, no waiting time."
-Age 53+, North Dakota
"Reliable and their services are excellent"
-Age 53+, North Dakota
"Great customer service."
-Age 53+, Oregon
"Has good coverage options and customer service."
-Age 53+, Oregon
"A very good medical insurer with excellent customer service"
-Age 53+, Pennsylvania
"Confortable dealing with them"
-Age 53+, Pennsylvania
"Had good service experience"
-Age 53+, Pennsylvania
"Low prices, good coverage"
-Age 53+, Pennsylvania
"The price is affordable"
-Age 53+, Pennsylvania
"Provides good features and there are many benefits to connect with them."
-Age 53+, South Dakota
"Quick mobile application. Happy to use it."
-Age 53+, South Dakota
"Good coverage, responsive and pleasent"
-Age 53+, Tennessee
"I have never had any problem with my claim."
-Age 53+, Texas
"Reliable, Safe and easy to deal."
-Age 53+, Texas
"Everything went smoothly"
-Age 53+, Texas
"They are there for you when you need them"
-Age 53+, Virginia
"They seem to cover what is needed, fair price considering what is offered out there at this time."
-Age 53+, Wisconsin
"This company policy is suitable for me as it secures me for future. This make me feel relaxed."
-Age 53+, Wyoming
"A serious company"
-Age 18-36, California
"The entire company and all its associates needs to be re done. Not impressed."
-Age 18-36, Colorado
"The company has terrible coverage & terrible customer service"
-Age 18-36, Connecticut
"I want the claims to be more human when it comes to serving them."
-Age 18-36, Florida
"Hike in premiums and deductible and max out of pocket is a lo take"
-Age 18-36, Kansas
"I don't like that I have to reregister with the website every year like I'm a new member, but I enjoy the ease of using the website."
-Age 18-36, Kansas
"Not happy, just repeated calls every time. They don't provide solutions to problems."
-Age 18-36, Kentucky
"I don't have any issue. I have an issue with Obama making the law that people get fined for not having insurance."
-Age 18-36, Maryland
"Is too expensive."
-Age 18-36, Massachusetts
"It's cheap if you don't have to worry about going to the doctor"
-Age 18-36, Michigan
"Healthcare is expensive not much else to say"
-Age 18-36, North Carolina
"Very expensive monthly plan. Then only cover a little bit for the amount we pay each month. Prescriptions are higher than anyone we have dealt with so far. Then they deny almost everything."
-Age 18-36, Ohio
"I'm okay with this plan but it could be better in some areas/ provide more in certain areas."
-Age 18-36, Pennsylvania
"It is an ok company, but their prices are very high and I still have to pay a lot out of pocket."
-Age 18-36, Pennsylvania
"It is just ok"
-Age 18-36, Virginia
"Expensive. Covers a wide variety of things but not very well."
-Age 18-36, West Virginia
"It's offered at work so I had to take it"
-Age 18-36, West Virginia
"Too expensive"
-Age 37-52, Delaware
"Company is ok only, they are increasing the premium every year but the coverage range is the same. So not sure about next year with this company"
-Age 37-52, Florida
"Poor price for the services that are offered."
-Age 37-52, Illinois
"Company pulled out of the marketplace leaving many people without coverage. This is not acceptable for people who need ongoing coverage."
-Age 37-52, Iowa
"Premiums are pretty costly and unsure about coverge options they offer"
-Age 37-52, Michigan
"Pay a little too much for too little coverage. Would not recommend."
-Age 37-52, New York
"It is ok, not as much coverage for the price. Would like to get more coverage options for the money."
-Age 37-52, Ohio
"I haven't had any problems with the company yet"
-Age 37-52, Pennsylvania
"They are just an ok company"
-Age 37-52, Pennsylvania
"This is through my employer so I don't have much say. They are ok and get the job done."
-Age 37-52, Pennsylvania
"Wish the premiums with lower deductibles cost less."
-Age 37-52, Pennsylvania
"Expensive. Doesn't cover much."
-Age 37-52, Texas
"I would like you to know that this company has a very complete website"
-Age 37-52, Texas
"ese essential health benefits include at least the following items and services: Outpatient care'the kind you get without being admitted to a hospital Trips to the emergency room Treatment in the hospital for inpatient care Care before and after your baby is born Mental health and substance use disorder services: This includes behavioral health treatment, counseling, and psychotherapy Your prescription drugs"
-Age 37-52, Virginia
"Seems Ok"
-Age 37-52, Washington
"Aetna is a greedy and poorly run company in my opinion"
-Age 37-52, Arizona
"A insurance company that needs to be updated in technological matters"
-Age 37-52, California
"No choice only option and just okay "
-Age 53+, Connecticut
"I've only had them for a few months so I can't really say anything positive or negative about them."
-Age 53+, Illinois
"I have not had good experiences with this insurance. I have been told certain medications were covered by my policy and then found out they were not covered. This caused me a lot of problems."
-Age 53+, Maine
"Bit satisfied from the performance."
-Age 53+, Michigan
"Average experience with this company."
-Age 53+, Minnesota
"Moves very slowly when you make a claim"
-Age 53+, Missouri
"I have never had any issues with the company"
-Age 53+, Nevada
"They need to know more details"
-Age 53+, New York
"They provide comprehensive health coverage but premiums and deductibles are high in my view"
-Age 53+, New York
"It's a typical average health insutance company"
-Age 53+, North Carolina
"Too costly, not in budget. Need to decrese prices."
-Age 53+, Pennsylvania
"Not fully satisfied, just ok"
-Age 53+, Rhode Island