For Visitors
Important Information: Visitation and Appointments
Visitation
As a response to the current community situation with COVID-19, we are temporarily suspending routine, in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime, Skype and other means.
We recognize there are times when having a visitor or family member present is crucial. Visitors will be allowed based on the exceptions listed below:
- Patients who are unstable.
- Patients who are at the end of life may have two visitors.
- Patients undergoing surgery or procedures may have one single-time visitor immediately after the procedure.
- Patients who are receiving care in our Centers of Excellence who have a traveling companion as part of their medical treatment team.
- Patients who are minors and those with limited decisional capacity may have a parent or guardian present.
- Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
- Patients with disruptive behavior, where a family member is key to their care, may have one visitor.
Please note, approved visitors are subject to the following guidelines:
- Visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).
- Visitors allowed must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the medical center.
- Visitors under the age of 16 will not be allowed except under extraordinary circumstances, and no animals other than service animals are permitted.
Appointments
Patients who have an appointment at a Virginia Mason clinic, laboratory, radiology, as well as those visiting the Emergency Department, may have one person accompany them, if necessary.
We appreciate your understanding during these uncertain times. Our goal is to protect you, your loved ones and our team members. If you have any questions, please contact your care team.
Out of an abundance of caution and given the COVID-19 community situation, the ability to self-schedule appointments in the patient portal (MyVirginiaMason) is currently unavailable.
Our goal is to make your visit as pleasant as possible. Visitors to Virginia Mason Hospital and the Seattle Main Campus will find a wide range of accommodations, dining options and amenities on or near our campus. If there is anything we can do to make your visit more comfortable, please ask any member of our team or contact Patient Relations at (206) 223-6616.
You may contact a patient in the hospital by calling (888) 862-2737 or by sending a free email message.
Accommodations & Amenities
Virginia Mason operates two hotels located adjacent to our campus, keeping you close to your loved ones in the hospital or allowing you some privacy during ongoing care and recovery. Many of downtown Seattle's best hotels are also only a short distance away.
Virginia Mason hospital also offers many amenities including:
- Cash machines
- Chaplaincy service and non-denominational chapel
- Interpretation services
- Room service for patients and visitors
- Valet parking
- Wheelchairs
- Wireless Internet access
Cafeteria and Dining Options
From room service to the Virginia Mason Four Seasons Café, the Rhododendron Café and neighborhood restaurants, a variety of delicious dining options are available to you while visiting Virginia Mason.
Gifts and Flowers
Located near the cafeteria on the fourth floor of the hospital, the gift shop offers a wide selection of gifts, jewelry, flowers, cards, toys and magazines.
CaringBridge
Virginia Mason is a proud sponsor of CaringBridge, a charitable nonprofit organization providing free websites that connect families and friends when someone is facing a serious health event, care and recovery. Learn more.
Lost and Found Items
All lost and found items are inventoried and stored by Security Services. All inquiries are addressed in the order received and as soon as a representative can investigate the inquiry. All lost and found items are kept for 30 days. After that time items unclaimed are donated to various charities.
